Privacy Policy
Last Updated: [Feburary 2026]
Dunlewey Addiction Services is committed to protecting your privacy and handling your personal data responsibly and transparently.
1. Who We Are
Dunlewey Addiction Services is a data controller under the UK General Data Protection Regulation (UK GDPR).
Contact Details:
Email: admin@dunlewey.org
Phone: [028 9039 2547]
Address: [247 Cavehill Rd, Belfast, BT15 5BS]
2. What Information We Collect
We may collect and process:
Personal Information

• Name

• Email address

• Telephone number

• Postal address

• Referral information

Special Category Data
Where necessary and with appropriate safeguards, we may collect:

• Health-related information

• Information about addiction or recovery needs

Website Data

• IP address

• Browser type

• Pages visited

• Cookies 

3. How We Use Your Information
We process personal data to:

• Respond to enquiries

• Provide support services

• Manage referrals

• Improve website functionality

• Meet legal and safeguarding obligations

• Manage donations or event registrations

Legal bases for processing may include:

• Consent

• Legitimate interest

• Legal obligation

• Vital interests (in crisis situations)

4. Confidentiality & Safeguarding
We treat all service-user information confidentially. However, confidentiality may be broken where:

• There is risk of serious harm

• Safeguarding concerns arise

• Required by law

We follow safeguarding and child protection policies in line with Northern Ireland legislation.
5. Data Sharing
We do not sell personal data.
We may share information with:

• Health and social care partners

• Safeguarding authorities

• Legal or regulatory bodies (if required)

All data sharing complies with UK GDPR requirements.
6. Data Retention
We retain personal data only as long as necessary for service delivery, legal compliance, and funding requirements.
Retention periods vary depending on service type and statutory obligations.
7. Your Rights
Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request erasure (where applicable)

• Restrict processing

• Object to processing

• Data portability

• Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO Website: https://ico.org.uk
8. Cookies
Our website may use cookies to:

• Improve functionality

• Analyse website traffic

• Enhance user experience

You can control cookies through your browser settings.
9. Data Security
We implement appropriate technical and organisational measures to protect personal data from:

• Unauthorised access

• Loss or misuse

• Accidental destruction

10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.